Unable to load service configuration portlet

Technote (troubleshooting)


Problem(Abstract)

Why won't my portlets load?

Symptom

1. You have logged onto the TIP console and see the Error "Error 500: Could not initialize soap stub for user: tipadmin request requires HTTP authentication." You also notice that all of your Logo's are missing.




2. Check the TIP trace.log for the errors below:

    trace.log:Caused by: java.lang.RuntimeException: Could not initialize soap stub for user: tipadmin: Internal Server Error (java.lang.NullPointerException)
    trace.log: com.micromuse.common.security.SecurityModelException: Error occurred while initializing preferences for user tipadmin: null
    trace.log: com.micromuse.common.security.SecurityModelException: Error occurred while initializing preferences for user tipadmin: Error occurred while initializing preferences for user tipadmin: null
    trace.log: com.micromuse.common.security.SecurityModelException: Error occurred while initializing preferences for user tipadmin: Error occurred while initializing preferences for user tipadmin: Error occurred while initializing preferences for user tipadmin: null
    trace.log:[1/16/13 14:36:54:744 EST] 0000002d configclient 1 com.micromuse.sla.configclient.SoapRADClientFacadeImpl initializeStub ENTER^^T^Internal Server Error (java.lang.NullPointerException)
    trace.log: java.rmi.ServerException: Internal Server Error (java.lang.NullPointerException)
    trace.log:[1/16/13 14:36:54:745 EST] 0000002d ServletWrappe E SRVE0068E: Uncaught exception thrown in one of the service methods of the servlet: /rad/main_tabs.jsp. Exception thrown : java.lang.RuntimeException: Could not initialize soap stub for user: tipadmin: Internal Server Error (java.lang.NullPointerException)
    trace.log:[1/16/13 14:36:54:750 EST] 0000002d WebApp E [Servlet Error]-[/rad/main_tabs.jsp]: java.lang.RuntimeException: Could not initialize soap stub for user: tipadmin: Internal Server Error (java.lang.NullPointerException)
    trace.log:[1/16/13 14:36:55:432 EST] 00000026 configclient 1 com.micromuse.sla.configclient.SoapRADClientFacadeImpl initializeStub ENTER^^T^Internal Server Error (java.lang.NullPointerException)
    trace.log: java.rmi.ServerException: Internal Server Error (java.lang.NullPointerException)
    trace.log:[1/16/13 14:36:55:432 EST] 00000026 ServletWrappe E SRVE0068E: Uncaught exception thrown in one of the service methods of the servlet: /rad/main_content.jsp. Exception thrown : java.lang.RuntimeException: Could not initialize soap stub for user: tipadmin: Internal Server Error (java.lang.NullPointerException)
    trace.log:[1/16/13 14:36:55:434 EST] 00000026 WebApp E [Servlet Error]-[/rad/main_content.jsp]: java.lang.RuntimeException: Could not initialize soap stub for user: tipadmin: Internal Server Error (java.lang.NullPointerException)
3. Check the listIU and verify the version of TIP and TBSM

    IU        UUID: 5FFE79F918DF3BA0D67511FD3F7C358E Name: SIU-TIPCore        Version: 1.1.1.17
    IU RootIU UUID: 8DA4201AE37B4C459EA475F10947C716 Name: TBSMDASH_Install Version: 4.2.1.1

Based on the information above TBSM is not running FipPack 3. TIP 1.1.1.17 is not compatible with previous patch levels of TBSM.


Cause

Your TBSM is running on a TIP server that has an incompatible version of TBSM.

Resolving the problem

In order to resolve this issue you must install TBSM 4.2.1. FixPack 3.

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Document information


More support for:

Tivoli Business Service Manager

Software version:

4.2.1

Operating system(s):

AIX, Linux, Linux zSeries, Solaris, Windows

Reference #:

1622959

Modified date:

2013-02-01

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