Unable to load service configuration portlet

1. You have logged onto the TIP console and see the Error "Error 500: Could not initialize soap stub for user: tipadmin request requires HTTP authentication." You also notice that all of your Logo's are missing.

2. Check the TIP trace.log for the errors below:

trace.log:Caused by: java.lang.RuntimeException: Could not initialize soap stub for user: tipadmin: Internal Server Error (java.lang.NullPointerException)
trace.log: com.micromuse.common.security.SecurityModelException: Error occurred while initializing preferences for user tipadmin: null
trace.log: com.micromuse.common.security.SecurityModelException: Error occurred while initializing preferences for user tipadmin: Error occurred while initializing preferences for user tipadmin: null
trace.log: com.micromuse.common.security.SecurityModelException: Error occurred while initializing preferences for user tipadmin: Error occurred while initializing preferences for user tipadmin: Error occurred while initializing preferences for user tipadmin: null
trace.log:[1/16/13 14:36:54:744 EST] 0000002d configclient 1 com.micromuse.sla.configclient.SoapRADClientFacadeImpl initializeStub ENTER^^T^Internal Server Error (java.lang.NullPointerException)
trace.log: java.rmi.ServerException: Internal Server Error (java.lang.NullPointerException)
trace.log:[1/16/13 14:36:54:745 EST] 0000002d ServletWrappe E SRVE0068E: Uncaught exception thrown in one of the service methods of the servlet: /rad/main_tabs.jsp. Exception thrown : java.lang.RuntimeException: Could not initialize soap stub for user: tipadmin: Internal Server Error (java.lang.NullPointerException)
trace.log:[1/16/13 14:36:54:750 EST] 0000002d WebApp E [Servlet Error]-[/rad/main_tabs.jsp]: java.lang.RuntimeException: Could not initialize soap stub for user: tipadmin: Internal Server Error (java.lang.NullPointerException)
trace.log:[1/16/13 14:36:55:432 EST] 00000026 configclient 1 com.micromuse.sla.configclient.SoapRADClientFacadeImpl initializeStub ENTER^^T^Internal Server Error (java.lang.NullPointerException)
trace.log: java.rmi.ServerException: Internal Server Error (java.lang.NullPointerException)
trace.log:[1/16/13 14:36:55:432 EST] 00000026 ServletWrappe E SRVE0068E: Uncaught exception thrown in one of the service methods of the servlet: /rad/main_content.jsp. Exception thrown : java.lang.RuntimeException: Could not initialize soap stub for user: tipadmin: Internal Server Error (java.lang.NullPointerException)
trace.log:[1/16/13 14:36:55:434 EST] 00000026 WebApp E [Servlet Error]-[/rad/main_content.jsp]: java.lang.RuntimeException: Could not initialize soap stub for user: tipadmin: Internal Server Error (java.lang.NullPointerException)

3. Check the listIU and verify the version of TIP and TBSM

IU        UUID: 5FFE79F918DF3BA0D67511FD3F7C358E Name: SIU-TIPCore        Version: 1.1.1.17
IU RootIU UUID: 8DA4201AE37B4C459EA475F10947C716 Name: TBSMDASH_Install Version: 4.2.1.1

Based on the information above TBSM is not running FipPack 3. TIP 1.1.1.17 is not compatible with previous patch levels of TBSM.

Your TBSM is running on a TIP server that has an incompatible version of TBSM.

In order to resolve this issue you must install TBSM 4.2.1. FixPack 3.