IBM Support

Audit Notification Service starts then stops - Sterling Gentran:Server for Microsoft Windows

Technote (troubleshooting)


Unable to start Audit Notification Service. Error only shows that it starts and stops.


Audit Log took a long time to open with little information in the past.

No indexes on Audit Tables due to importing database without indexes.


Missing Indexes from Audit tables

Diagnosing the problem

Run the following query on your Gentran Database

Select count (*) from AuditSourceID_tb;

If result is higher than 10 then indexes are missing and you have duplicate messages in your tables

Resolving the problem

Have your DBA backup database. Then, run the attach sql statement on the Gentran Database.

Note: You will need to manually add any User Messages that you have created from Gentran Configuration>Audit Notification tab>Messages once the services start.

Product Alias/Synonym


Document information

More support for: Sterling Gentran:Server for Microsoft Windows
Data management - Audit

Software version: 5.1, 5.2, 5.3, 5.3.1

Operating system(s): Windows

Software edition: All Editions

Reference #: 1622866

Modified date: 04 March 2013

Translate this page: