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Network Active Bypass (NAB) email notifications - Invalid Name

Technote (troubleshooting)


Problem(Abstract)

When attempting to configure the Outgoing Mail Server (SMTP) in the Network Active Bypass Email Notifications of the LMI (Web Interface), the following error is generated: "Invalid Server IP Address or Name."

Symptom

Network Active Bypass (NAB) LMI, Email Notifications, SMTP Email Server Configuration: "Invalid Server IP Address or Name." The LMI SMTP host configuration allows only name strings with endings that match valid top-level internet domain names (example: .us, .es, .com, and so on). Internal domain names or customer domain names are not accepted (example: iss.local or smtp.iss.intranet).


Diagnosing the problem

Rule out any connectivity or DNS issues:

  • Confirm that hostname resolves (DNS) through nslookup.
  • Test SMTP email server by using SSH, "mailsend" command.

    Example:
    mailsend
    SMTP server address/IP: smpt.iss.intranet
    To: johndoe@us.ibm.com
    Carbon copy:
    Subject: TEST NAB

Resolving the problem

To resolve this issue, go through the instructions below:

  1. Log in via SSH to NAB using the admin account.
  2. Run this command to set the email server: cli set email_server [email server name]
  3. Run this command to confirm that the changes were saved: cli get email_server
  4. Log in into the NAB LMI (web interface) to verify that the changes are showing up there as well.



Document information

More support for: IBM Security Network Active Bypass
Notification

Software version: 1.0

Operating system(s): Firmware

Reference #: 1622796

Modified date: 24 January 2013


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