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Network Active Bypass (NAB) email notifications - Invalid Name

Technote (troubleshooting)


When attempting to configure the Outgoing Mail Server (SMTP) in the Network Active Bypass Email Notifications of the LMI (Web Interface), the following error is generated: "Invalid Server IP Address or Name."


Network Active Bypass (NAB) LMI, Email Notifications, SMTP Email Server Configuration: "Invalid Server IP Address or Name." The LMI SMTP host configuration allows only name strings with endings that match valid top-level internet domain names (example: .us, .es, .com, and so on). Internal domain names or customer domain names are not accepted (example: iss.local or smtp.iss.intranet).

Diagnosing the problem

Rule out any connectivity or DNS issues:

  • Confirm that hostname resolves (DNS) through nslookup.
  • Test SMTP email server by using SSH, "mailsend" command.

    SMTP server address/IP: smpt.iss.intranet
    Carbon copy:
    Subject: TEST NAB

Resolving the problem

To resolve this issue, go through the instructions below:

  1. Log in via SSH to NAB using the admin account.
  2. Run this command to set the email server: cli set email_server [email server name]
  3. Run this command to confirm that the changes were saved: cli get email_server
  4. Log in into the NAB LMI (web interface) to verify that the changes are showing up there as well.

Document information

More support for: IBM Security Network Active Bypass

Software version: 1.0

Operating system(s): Firmware

Reference #: 1622796

Modified date: 24 January 2013

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