IBM Support

The Aurora homepage is missing many elements in Mozilla Firefox or Google Chrome

Technote (troubleshooting)


When visiting the Aurora starter store home page, it might appear that many of the elements and e-Marketing spots are missing, and only the header, "New This Week" widget (ProductRecommendation.jsp) and footer are displayed.


The assets used for these e-Marketing spots are stored in a directory that contains "advertisements" in the path. This can cause them to be filtered out and not displayed if an ad-blocking extension is being used within the browser.

Resolving the problem

To ensure this is not an issue, disable any ad-blocking browser extensions and refresh the page. Moving the images into a directory that does not contain "advertisements" in the path might also work around the ad-blocker filters.

Document information

More support for: WebSphere Commerce Enterprise
Store Models / Store Development

Software version:

Operating system(s): AIX, IBM i, Linux, Solaris, Windows

Software edition: All Editions

Reference #: 1622744

Modified date: 18 February 2015

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