Unable to restart dsmcad after downgrade of client level.

Technote (troubleshooting)


Problem(Abstract)

After downgrading a 6.3 backup archive client to a 6.2 client, the dsmcad process will not start.

Symptom

Following a successful install of the 6.2 client (having first installed and then removed the 6.3 client) and then running 'TSM Tools for Administrators' and selecting to start the dsmcad, a message is displayed stating that a newer version of the Client Accepter Daemon is already installed.


Cause

On install, the backup archive client installer updates the file /var/db/receipts/com.ibm.tivoli.tsm.dsmcad* with the 6.3 receipt. This file is not removed when the 6.3 client is removed via the uninstall process. This is per design, but also causes the above problem when it is desired to downgrade the client in the event of a problem.

Resolving the problem

Removal of this file will allow the dsmcad process to be started via the 'TSM tools' interface.

Historical Number

37376
422
000

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Document information


More support for:

Tivoli Storage Manager
Client

Software version:

6.3

Operating system(s):

Macintosh

Reference #:

1622609

Modified date:

2013-12-14

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