Technote (troubleshooting)
Problem(Abstract)
Events from ITNM are being displayed in AEL but those changes, for example an end node ping fail, are not being updated in the network views. The device stays green even though it is down and should be red.
Symptom
End node ping fail event generated and tally count increasing yet no status change in network views.
Cause
Communication between ITNM and objectserver not taking place - misconfiguration in place.
Resolving the problem
Check that $NCHOME/etc/precision/ConfigITNM.cfg and $NCHOME/etc/omni.dat are configured appropriately with the correct objectserver.
For a more thorough configuration check, follow steps in technote 1569264 on "Connecting ITNM to a different objectserver". Just ensure that the denoted files are configured with the correct information for the objectserver.
Related information
Connecting ITNM to a different objectserver.
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