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Inbound documents stuck in Processing - Sterling Gentran:Server for Microsoft Windows

Technote (troubleshooting)


Problem(Abstract)

Inbound EDI documents stuck in Processing in the Inbox

Symptom

Inbound EDI documents stuck in Processing in the Inbox


Cause

There could be a number of causes, for example:
- network issue when trying to export the documents to the target directory
- translation issue

Diagnosing the problem

The messages are marked with an asterisk and the processing options are greyed out

Resolving the problem

Reset the files in the Inbox by clicking View > Processing > highlight the files > click Reset

Document information

More support for: Sterling Gentran:Server for Microsoft Windows
Mapping and Translation

Software version: 5.2, 5.3

Operating system(s): Windows

Reference #: 1622405

Modified date: 15 January 2013