Duplicate tabs in Service Request application

Technote (FAQ)


Question

Why are there duplicate tabs in the Service Requests application?

Answer

For the affected user, please check the security groups that they belong to.
1. Go To -> Security -> Security Groups
2. Filter each of the security groups that the user belongs to and open the record.
3. In Application tab, filter for 'Service Request' application.
4. At the option section, filter for 'show desk'
5. You will see :-
(a) Show Desk Agent Expert View - This should be checked
(b) Show Desk Agent Simplified View - This should be unchecked.

You should only have 'Show Desk Agent Expert View' checked. By default, only security group SDADESKAGENT has 'Show Desk Agent Simplified View' checked.

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Document information


More support for:

IBM SmartCloud Control Desk

Software version:

7.5, 7.5.1, 7.5.1.1

Operating system(s):

AIX 64bit, Linux, Windows 2008 server

Software edition:

Standard

Reference #:

1622379

Modified date:

2013-01-30

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