IBM Support

Duplicate tabs in Service Request application

Question & Answer


Question

Why are there duplicate tabs in the Service Requests application?

Answer

For the affected user, please check the security groups that they belong to.
1. Go To -> Security -> Security Groups
2. Filter each of the security groups that the user belongs to and open the record.
3. In Application tab, filter for 'Service Request' application.
4. At the option section, filter for 'show desk'
5. You will see :-
(a) Show Desk Agent Expert View - This should be checked
(b) Show Desk Agent Simplified View - This should be unchecked.

You should only have 'Show Desk Agent Expert View' checked. By default, only security group SDADESKAGENT has 'Show Desk Agent Simplified View' checked.

[{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"7.5;7.5.1;7.5.1.1","Edition":"Standard","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
17 June 2018

UID

swg21622379

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