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Installing License server on UNIX machines results in error "Unable to find supported browser"


Technote (troubleshooting)


Problem(Abstract)

Attempts to install IBM Rational License Key Server 8.1.3 on UNIX machines result in error "Unable to find supported browser".

Symptom

Error prompting to check for supported browser.

Cause

When Java Plugin is not configured to Firefox or Mozilla Browser.

Diagnosing the problem

Steps to diagnose:

  1. Verify if Java is installed on the machine where license server being installed.
    If Java is not installed, download and install it.
  2. If Java is installed and you are upgrading the version of Java, then remove the old symbolic link to enable the latest version of Java to take effect.

Resolving the problem

Procedure:

  1. Close any instance of Mozilla Browser if open.

  2. Uninstall any previous installations of Java Plugin.

  3. Open a terminal and navigate to the browser plug-in directory.

    For example:

    If Firefox is installed in this directory /usr/lib/<Firefox installation directory>
    and
    If Java is installed in this directory /usr/Java/<Java installation directory>

    Then open a terminal and type in the following command to navigate to the browser plug-in directory:

    /usr/lib/<Firefox installation directory>/plugin

  4. Enter the following command to create a symbolic link to the Java Plug-in for the Mozilla browser:

    ln -s /usr/Java/<Java installation directory>/lib/i386/libnpjp2.so

    Note: Only one Java Plugin can be used at a time. When you want to use a different Java plugin, or version of a plugin, remove the symbolic links to any other versions and create a fresh symbolic link to the new one.

  5. Remove old symbolic link:
    • Open a new terminal and type the following command to remove the old symbolic link:

      cd <Firefox installation directory>/plugins rm libjavaplugin_oji.so

  6. Install IBM Rational License Key Server 8.1.3.

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Copyright and trademark information

IBM, the IBM logo and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at "Copyright and trademark information" at www.ibm.com/legal/copytrade.shtml.

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Document information

Rational License Key Server

Rational License Key Server


Software version:
8.1.3


Operating system(s):
AIX, HP-UX, Linux, Solaris


Reference #:
1622297


Modified date:
2013-02-05

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