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Problem to start a distributed installation Cognos 10.2 on Linux

Troubleshooting


Problem

Configuration with two servers. No problem to start the server 1 but errors occur with the server 2. Server 1 -> Content Manager (actif) + Application Tier + Gateway Server 2 -> Content Manager (standby) + Application Tier + Gateway 188.25.48.61:19150 20674 2013-01-09 07:55:06.488 +1 na na Timer-20 DISP 1003 1 Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices initialize humanTaskService Failure null nulljava.lang.ExceptionInInitializerError at com.ibm.cognos.internal.hts.persist.dao.openjpa.OpenJPAUtil.initialise(OpenJPAUtil.java:117) at com.ibm.cognos.internal.hts.service.BaseServiceHandler.initialize(BaseServiceHandler.java:479) at com.cognos.pogo.services.DefaultHandlerService.initialize(DefaultHandlerService.java:79) at com.cognos.pogo.services.DispatcherServices.initialize(DispatcherServices.java:177) at com.cognos.pogo.services.DispatcherServices.continueStartup(DispatcherServices.java:442) at com.cognos.pogo.services.DispatcherServices.configure(DispatcherServices.java:150) at com.cognos.pogo.contentmanager.coordinator.RefreshController.composeAndConfigureServices(RefreshController.java:120) at com.cognos.pogo.contentmanager.coordinator.RefreshController.run(RefreshController.java:80) at com.cognos.pogo.contentmanager.coordinator.BootstrapConfigurePublish.startConfiguration(BootstrapConfigurePublish.java:152) at com.cognos.pogo.contentmanager.coordinator.BootstrapConfigurePublish.checkConfiguration(BootstrapConfigurePublish.java:131) at com.cognos.pogo.contentmanager.coordinator.BootstrapConfigurePublish.access$000(BootstrapConfigurePublish.java:35) at com.cognos.pogo.contentmanager.coordinator.BootstrapConfigurePublish$ConfigurationCheckTask.safeRun(BootstrapConfigurePublish.java:123) at com.cognos.pogo.util.threads.SafeTimerTask.run(SafeTimerTask.java:42) at java.util.TimerThread.mainLoop(Timer.java:512) at java.util.TimerThread.run(Timer.java:462)Caused by: java.lang.IllegalStateException: CNC-SDS-0256 Impossible de se connecter à la base de données à l'aide de jdbc:oracle:thin:@bd-d-rn2bre.info.ratp:1521:rn2. at com.cognos.jsmcommon.jdbc.NCConnection.instance(NCConnection.java:194) at com.ibm.cognos.internal.hts.persist.jdbc.PooledConnectionDatasource.getConnection(PooledConnectionDatasource.java:23) at com.ibm.cognos.internal.hts.persist.dao.openjpa.OpenJPAUtil.initialise(OpenJPAUtil.java:104) ... 14 more 188.25.48.61:19150 20674 2013-01-09 07:55:52.841 +1 Timer-20 EMS 1003 1 Audit.ems.EMS StartService EventService CNC-EMS-0007 Une erreur s'est produite lors du démarrage du service de gestion des événements : CNC-SDS-0322 Echec de la mise à jour de la base de données, code d'erreur : ACCESS_FAILURE_UNKNOWN. Le service JSM sera arrêté. Failure

Symptom

Servcices Annotationservice and EventManagementService partially available.

Cause

Oracle resources

Environment

Linux - Oracle Content Store

Resolving The Problem

Stop Cognos and Oracle. Increase the Oracle parameter processes.
With the new value 200, the Cognos startup problem has been solved.

Another scenario involving Oracle initialization parameter "processes"
CONFIGURATION CM1 - primary CM2 - standby
SYMPTOMS: CM1 cogserver.log 172.20.2.111:9300 20421 2014-06-20 10:37:41.929 -5 query124 vvysjGdh4C8jld9qC8shhq29w882929shysdMvlC http-9300-104 CM 5000 1 Audit.RTUsage.cms.CM QUERY CONFIGURATION /configuration Warning CM-SYS-5003 Content Manager is unable to connect to the content store. Verify that the database connection properties in the configuration tool are correct and that when you test the connection, the test is successful. Got minus one from a read call Cause: Got minus one from a read call Stack trace: oracle.net.ns.NetException...
CM2 cogserver.log 172.20.2.112:9300 20103 2014-06-20 10:37:43.909 -5 getActiveContentManager124 sCqh8lCvG449hwCjssjvwq9jqyMGjvMwhydvd2w4 http-9300-12 CM 5000 1 Audit.Admin.cms.CM GETACTIVECONTENTMANAGER Warning...

Related Information

Oracle Processes

Oracle sessions

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Install and Config","Platform":[{"code":"PF016","label":"Linux"}],"Version":"10.2","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
15 June 2018

UID

swg21622283

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