Informix installation failure via ITNM installer.

Technote (troubleshooting)


Problem(Abstract)

Attempting to install Informix only by way of the ITNM console installer fails at the following step:
2013-01-10 11:50:55.888 : Failed: Deployment Step:
step_00001_OracleInstantClient10

Symptom

The following error is displayed in the de_trace.log:


2013-01-10 16:16:28.201-05:00 1 DEProcessReq executeChange vml-ncim
IP unexpected error during change management operation ACUCLI0001E No
valid hosting environment was found for the target of the root IU.


Cause

Either:
1. not enough space in /tmp or /opt
or:
2. interference from previous installations of the Deployment Engine


Resolving the problem

If there is enough space in the filesystems please take the following actions:


1. Run "$NCHOME/bin/CleanSystem -a"

Removes from the system all products and components that have files or
data stored in $NCHOME and $TIPHOME, including core components, GUI components, Tivoli Netcool/OMNIbus, and Informix. (This is just a way to
remove everything).

2.Once done, search the system for files or directories containing the string acsi in their name:

find / -name *acsi*
If you find any such instances, remove the directory.


3. Instructions for the manual removal of DE:

Removing from Unix-based Systems:

These are the steps to be taken to remove DE from UNIX machines, including Linux, Solaris, AIX, and HP.

For Global (root) installations:
a) Remove the /var/ibm/common directory.
b) Remove the /usr/ibm/common directory.
c) Clean up the /tmp directory, by removing the acu_de.log file , if it is there. d) Remove the /tmp/<username> directory, where <username> is the ID
of the user that installed DE (e.g. "root").
e) Remove all DE references from the /etc/inittab system file. The
DE entries should be delimited by
"#Begin AC Solution Install block" and "#End AC Solution Install block".

Remove all of the text between those delimiters, and the delimiting text, as well.

f) Remove all DE references from the /etc/services system file.



Once that is done then rerun the installation.

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Document information


More support for:

Tivoli Network Manager IP Edition

Software version:

3.9

Operating system(s):

AIX, Linux, Solaris

Reference #:

1622200

Modified date:

2014-01-27

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