ITM Agent stops exporting data to the warehouse
ITM LZ agent failing to export data with "failed in createRouteRequest, Status = 8" error in log.
RTEMS protocol configuration
Diagnosing the problem
The agent connects to a RTEMS on which the WPA was also running. The agent log shows this:
(50BF7ADF.0000-F:kdcc1sr.c,566,"rpc__sar") Endpoint unresponsive:
"ip.spipe:#<ip address of WPA>:0", 1C010001:1DE0000F, 210, 100(3),
FFFF/6, d65200:18.104.22.168, tms_ctbs6
Note the port shown is 0. In this environment, the WPA was listening on 65100.
Other log entries:
(50BF7FE0.0005-F:khdxdacl.cpp,843,"resolveServerUsingLB") Looking up
annotation "<RTEMS name>": 18
object contents: name=ip.spipe:#<ip addr of RTEMS/WPA>, socklen=18, port=0,
(50BF7FE0.0007-F:khdxdacl.cpp,843,"resolveServerUsingLB") Looking up
annotation "Candle_Warehouse_Proxy": 18
len=18,name=(ip.spipe:#<ip addr of RTEMS/WPA>),family=66,new handle=FE6AED0
(50BF7FE0.0009-F:khdxdacl.cpp,2573,"bindServer") New rpc handle bound to
ip.spipe:#<ip addr of RTEMS/WPA>, handle 0xFE6B320
*Note: actual ip address and name were removed from above log extracts
Resolving the problem
The RTEMS configuration had been modified at some time earlier. Although this environment was set to use ip.spipe as the primary protocol, KDC_FAMILIES contained
"ip.pipe port:1918 ip use:n ip.spipe use:n sna use:n"
which meant that ip.spipe was not to be used. Correcting this misconfiguration resolved the problem.
More support for:
ITM Tivoli Enterprise Mgmt Agent V6
Software version: 22.214.171.124
Operating system(s): Linux
Reference #: 1622122
Modified date: 2014-12-10