IBM Support

Unable to enter query text for Memory Analyzer Web Edition in Firefox

Technote (troubleshooting)


When Memory Analyzer [Web] 1.x is used with later versions of Firefox you cannot type characters into the query text entry fields. This document describes a workaround. Memory Analyzer [Web] is available for IBM Support Assistant Team Server.


No characters are displayed when you open a query input field and attempt to enter keystrokes.


Individual keystrokes are ignored by the text input widget.


The problem has been confirmed with Memory Analyzer [Web] 1.x running with Firefox 16 and later.

Resolving the problem

You can use copy and paste to work around the problem. For example, to search for a string in an object set, do the following.

  1. Open the Dominator Tree.
  2. Right-click on a class name and select "Java Basics -> Find String". A window opens with a text entry field to enter a regular expression for the "-pattern" argument.
  3. Type the regular expression in a separate text editor and then copy that text to your clipboard.
  4. Select the text entry field for "-pattern" and paste the contents of the clipboard.
  5. Click Finish to perform the query.

Related information

IBM Monitoring and Diagnostic Tools
Diagnostic Tools for IBM Support Assistant Team Server
IBM Support Assistant Forum
IBM Support Assistant Community

Cross reference information
Segment Product Component Platform Version Edition
Application Servers Runtimes for Java Technology Debugging Tools

Document information

More support for: IBM Support Assistant
Troubleshooting Tools

Software version: 5.0,,,,

Operating system(s): AIX, Linux, Windows

Software edition: TeamServer

Reference #: 1622014

Modified date: 04 December 2014

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