IBM Support

Tdpmapi command fails with a message that indicates MSVCR100.dll is missing

Technote (troubleshooting)


When running the tdpmapi command, a system error occurs. A message is displayed and indicates that the MSVCR100.dll file is missing.


The following error message is displayed after entering the tdpmapi command:

The program can't start because MSVCR100.dll is missing from your computer. Try reinstalling the program to fix this problem.

Resolving the problem

As documented in the FlashCopy Manager Data Protection for Exchange requirements, the Microsoft C++ package is required to be installed on the system. There was an installation issue for the Data Protection 6.3 release whereby this pre-requisite was not automatically placed on the system during the installation processing. This is addressed in APAR IC79770, After upgrading to Data Protection Exchange 6.3.0...

To resolve this problem, install the Microsoft Visual C++ 2010 x32 Redistributable package.

Product Alias/Synonym


Document information

More support for: Tivoli Storage Manager for Mail
Data Protection for MS Exchange

Software version: 6.3

Operating system(s): Windows 2008 server

Reference #: 1621953

Modified date: 02 February 2015

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