MustGather - Read first for WebSphere Data Interchange

Technote (troubleshooting)


Problem(Abstract)

Collect troubleshooting data for problems with IBM WebSphere Data Interchange. Gathering this information before calling IBM support will help familiarize you with the troubleshooting process and save you time.

Resolving the problem

Collecting troubleshooting data for problems with IBM WebSphere Data Interchange before calling IBM Support will help familiarize you with the troubleshooting process and save you time.



Gathering general information

WebSphere Data Interchange Server version with maintenance level:
AIX
lslpp -L | grep -i wdi

For example:

FileSet         Level    State Type Description
------------------------------------------------
IBMWDI33SERVER  3.3.X.15    C    P  ISMP installed

Where "X" is the Server Fix Pack number installed
Windows
Check the Windows registry: HKEY_LOCAL_MACHINE\SOFTWARE\IBM\WebSphere Data Interchange Server\3.3.0

"Service Level" value is the Server Fix Pack number installed
z/OS
Obtain an SMP/E PTF listing using this sample JCL:

//PTFLIST EXEC PGM=GIMSMP,REGION=4096K
//SMPCSI   DD DISP=SHR,DSN=EDI.V3R3M0.SMPCSI.CSI
//SMPHOLD  DD DUMMY                            
//SMPOUT   DD SYSOUT=*                          
//SMPCNTL  DD *                                
SET BDY(EDITGT) OPTIONS(EDIOPT).                
LIST PTF FORFMID(H28N330).                      
/*                                          
//


Operating system version:
AIX
oslevel -r
Windows
Go to  Start -> Control Panel  -> System. Find the "System" information under the "General" tab
z/OS
Enter console command: DISPLAY IPLINFO
Find the RELEASE information, e.g.
RELEASE z/OS 01.13.00  
CICS
From a CICS session, enter command:
CECI INQUIRE SYSTEM
Find CICSTSlevel information. The value is of the form vvrrmm, e.g. CICS Version 3 Release 2 returns 030200.


WebSphere Data Interchange Client Version and Fix Pack level:
Open WDI Client -> Help menu -> About...




Gathering component specific information

If one of the product components below matches your symptom, or the part of the product with which you are experiencing problems, follow the instructions in the associated MustGather document.

MustGather - WDI Mapping
MustGather - WDI Client database errors
MustGather - WDI MultiPlatform (AIX or Windows) processing
MustGather - WDI z/OS Batch (JCL) processing
MustGather - WDI CICS processing



Submitting information to IBM Support

After a PMR is open, you can submit diagnostic MustGather data to IBM. If using Service Request (SR), update the PMR to indicate that data has been sent.



Related information

WebSphere Data Interchange Home Page
WebSphere Data Interchange Support Portal
WebSphere Data Interchange Publications
Featured documents for WebSphere Data Interchange
IBM Assist On-site for remote assistance


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Document information


More support for:

WebSphere Data Interchange
WDI 3.3 MP

Software version:

3.3

Operating system(s):

AIX, Windows, z/OS

Software edition:

All Editions

Reference #:

1621642

Modified date:

2013-06-27

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