Changing timeout values to allow import of large files to InfoSphere Business Glossary

Technote (troubleshooting)


Importing large business glossary files, such as the XML files provided with IBM Industry Models, might fail due to exceeding the timeout values set in WebSphere Application Server and InfoSphere Information Server. You can change these values so that the import succeeds.


You receive an error message while importing a file. For example, with InfoSphere Business Glossary 8.7 or 9.1, you might receive the following messages:

    Errors occurred while importing data from the filetype.
    where filetype is XML, CSV or XMI.

    Undefined error occurred.


Time for the import process exceeds timeout values set in WebSphere Application Server and in InfoSphere Information Server.

Resolving the problem

You must raise timeout values that are configured in WebSphere Application Server and InfoSphere Information Server. In the example used in this document, we have set maximum value to 24 hours, but you can use a timeout value that fits your needs.

1. To configure the higher timeout values in WebSphere Application Server:

    1. Log in to the WebSphere Application Server Integrated Solutions Console.
    2. Remove any per-session timeout:
      1. Under Servers, select WebSphere application servers > server1.
      2. Under Container settings, select Web Container Settings > Web container.
      3. Under Additional Properties, select Session management.
      4. Under Session timeout, select Set timeout and type 1440 in the Minutes field.
      5. Click OK.

    C. Raise the LTPA timeout:
      1. Under Security, select Global security.
      2. Under Authentication, select LPTA.
      3. Set the LTPA timeout to 1440.
      4. Click OK.

    D. Raise the transaction timeouts:
      1. Under Servers, Select Application servers > server1.
      2. Select the Configuration tab.
      3. Select Transaction service in Container Settings section. Set the Total transaction lifetime timeout to 86400.

      iv. On the same page, set the Maximum transaction timeout to 86400.

    v. Click Apply and then click Save to save the changes to the master configuration.

2. To configure the higher timeout value in InfoSphere Information Server:
    1. Log in to the InfoSphere Web Administrative Console.
    2. Click the Administration tab.
    3. Select Session Management > Active Sessions, then select the session you want to change.
    4. Select Global Session Properties, then set the Inactive Session Timeout to 86400.
    5. Click Save.

3. Restart WebSphere Application Server.

Cross reference information
Segment Product Component Platform Version Edition
Information Management InfoSphere Information Server AIX, HP-UX, Linux, Solaris, Windows,, 9.1,, 8.7,,,, 8.5

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Document information

More support for:

InfoSphere Business Glossary

Software version:

8.5,,,, 8.7,, 9.1,

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows

Reference #:


Modified date:


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