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Unable to stop the Websphere Application Server using the Information Server MetadataServer.sh stop command

Troubleshooting


Problem

Unable to stop the Websphere Application Server using the Information Server MetadataServer.sh stop command. The command "MetadataServer.sh stop" returns: ADMU0116I: Tool information is being logged in file /opt/IBM/WebSphere/AppServer/profiles/InfoSphere/logs/server1/stopServer.log ADMU0128I: Starting tool with the InfoSphere profile ADMU3100I: Reading configuration for server: server1 Realm/Cell Name: Username: Password: ADMU0111E: Program exiting with error: javax.management.JMRuntimeException: ADMN0022E: Access is denied for the stop operation on Server MBean because of insufficient or empty credentials. ADMU4113E: Verify that username and password information is correct. If running tool from the command line, pass in the correct -username and -password. Alternatively, update the .client.props file. ADMU1211I: To obtain a full trace of the failure, use the -trace option. ADMU0211I: Error details may be seen in the file: /opt/IBM/WebSphere/AppServer/profiles/InfoSphere/logs/server1/stopServer.log

Cause

There are two possible causes for this issue:
1. The WAS admin user name and password that Information Server has stored is incorrect or expired.
2. Information Server is using the Internal repository and the xmeta database is not running properly.

Resolving The Problem

1. For the first issue where is a problem with the WAS admin user name or password:
Use the AppServerAdmin.sh command to store the correct user name and password for the WAS admin user. Example:


./AppServerAdmin.sh -was -user wasadmin -password xxxxx

2. If the first case does not apply and you are using the INformation Server internal repository for authentication, please be sure that xmeta is up and running correctly.

[{"Product":{"code":"SSZJPZ","label":"IBM InfoSphere Information Server"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Not Applicable","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"9.1;8.7;8.5;8.1;8.0.1;11.5;11.3","Edition":"All Editions","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
16 June 2018

UID

swg21621432

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