After installing IBM Security Host Protection for Windows, the agent does not run. The user is unable to start the agent's services in Windows Services.
Antivirus product corrupting the installation.
Diagnosing the problem
If the agent's services do not start, then check to see if the agent install has been corrupted. In the agent's directory, the agent's executable might have a random extension at the end if the installation has been corrupted. For example, "blackd.exe" may be listed as "blackd.exe.388". If you see this extension, then then agent installation was corrupted during installation.
Resolving the problem
Simply renaming the file to the correct extension does not resolve the issue. In this case the entire installation has been corrupted. In order to resolve this please follow these steps:
1. Uninstall the existing installation
2. Reboot the machine
3. Disable your antivirus product
4. Try to install the agent again
If the above information does not resolve your issue, please contact IBM Security Systems Customer Support.
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