IBM Support

Unable to launch IBM RTRT help menu from RHEL platform

Technote (troubleshooting)


Attempts to launch IBM RationalTest Real Time (RTRT) help from Red Hat Enterprise Linux (RHEL) 5.0 results in the error "unable to run command".


Try to launch help from RTRT GUI menu leads to the following error from Mozilla:File:///opt/IBM/TestrealTime/doc/rtrt-ug/index.htm unable to run the command


Path to the index.html file is incorrect.

Resolving the problem


  1. Click Edit > Preference > General > Help from the RTRT menu

  2. Replace Mozilla % with the path to the index.htm file

Document information

More support for: Rational Test RealTime

Software version: 7.5, 8.0

Operating system(s): Linux

Reference #: 1620908

Modified date: 19 December 2012