Windows OS agent install fails

Technote (troubleshooting)


Problem(Abstract)

Windows OS agent install gives the following error message in the Abort log.

C:\Users\<Admin-name>\Desktop\WINDOWS\InstallITM\ITMISUtil.dll ERROR:(-1)
SEVERE: ERROR - Install aborted.

Cause

The -1 and it may be that some Microsoft DLLS are either missing or corrupt on the system.

Environment

Windows 2008 R1 SP2 64 Bit

Diagnosing the problem

Download Depends.exe (www.dependencywalker.com) from Microsoft. It will check dependencies and indicate why the dll will not load. Then find those DLLS on a working system (or contact Microsoft) and copy them to the same location on the failing system.

The DLLS that 6.2.3 FP1 requires are as follows:
MFC42U.dll - ver 6.6.8064.0
MFC90U.dll - ver 9.0.30729.4148
MSVCR90.dll - ver 9.0.21022.8
MSVCRT.dll - Ver 7.0.3790.3959
DEVMGR.dll
IESHIMS.dll
WER.dll


Resolving the problem

Using Depends.exe found the missing/corrupted dll (MSVCR90.dll - ver 9.0.21022.8).


Corrupted MSVCR90_DLL.jpgCorrupted MSVCR90_DLL.jpg

Installed both 32-bit and 64-bit (since this was a 64-bit machine) for this dll and this resolved the issue. On 64-bit machines both 32-bit and 64-bit DLLS from Microsoft must be installed to cover all the scenarios used by ITM.


Cross reference information
Segment Product Component Platform Version Edition
Systems and Asset Management Tivoli Monitoring Version 6 ITM Agent Windows V6 Windows 6.2.3.1

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Document information


More support for:

Tivoli Components
ITM Agent Windows V6

Software version:

6.2.3.1

Operating system(s):

Windows

Reference #:

1620886

Modified date:

2014-01-06

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