Using the WebSphere Agent v7.2 you may need to carefully invoke the MustGather tool "cyn_collector" before uploading the result to IBM Customer Support.
Resolving the problem
By invoking the script without parameters:
you will obtain just a basic environmental collection, without traces.
In order to include the DC and servers traces you have two options:
1) <DCHOME>/itcamdc/bin/cyn_collector.sh -a
The traces from all the configured application servers will be collected, including DC and WebSphere logs
2) <DCHOME>/itcamdc/bin/cyn_collector.sh -s <servername>
(e.g. <DCHOME>/itcamdc/bin/cyn_collector.sh -s server1)
The traces from the specified application server only will be collected, including DC and WebSphere logs.
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