IBM Support

Data Collector logs are not collected by cyn_collector

Technote (troubleshooting)


Using the WebSphere Agent v7.2 GA you may need to carefully invoke the MustGather tool "cyn_collector" before uploading the result to IBM Customer Support.

Resolving the problem

By invoking the script without parameters:


you will obtain just a basic environmental collection, without traces.

In order to include the DC and servers traces you have two options:

1) <DCHOME>/itcamdc/bin/ -a

The traces from all the configured application servers will be collected, including DC and WebSphere logs

2) <DCHOME>/itcamdc/bin/ -s <servername>
(e.g. <DCHOME>/itcamdc/bin/ -s server1)

The traces from the specified application server only will be collected, including DC and WebSphere logs.

Document information

More support for: Tivoli Composite Application Manager for WebSphere
ITCAM for WebSphere (Dist)

Software version: 7.2

Operating system(s): AIX, Linux, Solaris, Windows

Reference #: 1620833

Modified date: 19 December 2012