Restore fails in IBM InfoSphere Guardium with, "Error loading files to the database. Exit value = 1"
When restoring data on a collector in IBM InfoSphere Guardium it fails with error "Error loading files to the database. Exit value = 1"
The "Error loading files to the database. Exit value = 1" happens when data is restored while the inspection-core is is still running.
IBM InfoSphere Guardium collector.
Resolving the problem
While restoring on a collector, please stop the inspection core before restoring. To do this follow the steps below:
- From cli, issue the commands to stop the inspection core.
- Run the restore.
- Restart the inspection core
If the problem persists, please engage IBM InfoSphere Guardium Technical Support along with the following information:
- screenshot of restore error.
- guard_fileimport.log and
- guard_filetransfer.log .
To obtain these files, please use the "fileserver" as explained in the following technote: