ITCAM4Tx agents on Windows - Enable DrWatson

Technote (troubleshooting)


Problem(Abstract)

Describe how to enable drWatson on Windows agents, to produce and collect dump file and log subsequently to a process crash

Symptom

ITCAM for Tx agent process is crashing, for example 'kfcmserver' process part of WRT agent


Cause

Need to collect DrWatson log and dump to possibly find the origin of the crash

Environment

ITCAM for Transactions agent installed on Windows OS system

Diagnosing the problem

In case of crash, check first :


- Windows Event viewer list of events

- Log files associated to the process that is crashing, for example <ITM_HOME>/TMAITM6/wrm/Analyzer/<host>_kfcmserver_<timestamp>.log file, in case of kfcmserver process crashing


Resolving the problem

To enable drWatson dumps and logs:

1. Enter the following command at the command prompt to enable Dr.
Watson as default debugger:
drwtsn32 –i

2. Enter the following command at the command prompt to open the Dr. Watson configuration dialog:
drwtsn32

3. Set the Crash dump Type to FULL.

4. Remove the check from the Dump Symbol Table box.

5. Place a check in the Dump all Thread Contexts box.

6. Place a check in the Create Crash Dump File box.

Collect the drwtsn32.log and user.dmp files if available after a process crash. The drwtsn32.log and user.dmp files are located for Administrator account by default in
C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\DrWatson

Product Alias/Synonym

ITCAM for Transactions itcam4tx itcamfortx itcam

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Document information


More support for:

Tivoli Composite Application Manager for Transactions
5724S7900 ITCAM for Transactions Routing ID

Software version:

7.1, 7.2, 7.3

Operating system(s):

Windows

Reference #:

1620412

Modified date:

2012-12-29

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