Technote (troubleshooting)
Problem(Abstract)
Attempts to install IBM Rational Rhapsody result in a hang after selecting an edition to install.
Symptom
You should apply the solution described in this technote if all the following conditions are met:
- Installation process stop responding at edition selection page in the wizard.
- There is no MSI error found in MSI log. The content of log file may end abruptly as below:
Log Output (example):
Action ended 9:28:34: updateAllUsersPathUI. Return value 1.
MSI (c) (64:78) [09:28:34:348]: Doing action: InstallWelcome
Action start 9:28:34: InstallWelcome.
MSI (c) (64:68) [09:28:34:426]: Note: 1: 2205 2: 3: _RemoveFilePath
MSI (c) (64:68) [09:28:38:130]: Note: 1: 2756 2: GroupName
MSI (c) (64:68) [09:28:38:130]: Note: 1: 2756 2: RhapsodyGatewayGroupName
MSI (c) (64:68) [09:28:38:130]: Note: 1: 2756 2: DocumentationGroupName
MSI (c) (64:68) [09:28:38:130]: Note: 1: 1402 2: HKEY_CLASSES_ROOT\.1 3: 2
MSI (c) (64:68) [09:28:38:146]: Note: 1: 2262 2: Extension 3: -2147287038
MSI (c) (64:68) [09:28:38:146]: Note: 1: 2262 2: Extension 3: -2147287038
MSI (c) (64:68) [09:28:38:146]: Note: 1: 2262 2: Extension 3: -2147287038
MSI (c) (64:68) [09:28:38:146]: Note: 1: 2262 2: Extension 3: -2147287038
MSI (c) (64:68) [
- You can not resolve the issue using Microsoft Fix it solution available at Microsoft Fix it Solution Center.
Cause
This problem was identified to occur if the versions of msiexe.exe and msihnd.dll don't match.
<example>
msiexe.exe -> v4.5.6001.22159
msihnd.dll -> v3.1.4001.5512
Diagnosing the problem
How to collect MSI log:
You can collect MSI log by installing the product with the command below:
msiexec /i <rhapsody installer>.msi /lv c:\temp\log.txt
How to check version of msiexe.exe and msihnd.dll:
You can check the version of msiexe.exe and msihnd.dll currently used in your system by navigating to the system folder where these files are stored and open the property page of these files by Right Click > Properties.
Resolving the problem
It is necessary to unify the version of msiexe.exe and msihnd.dll in order to resolve this installation issue.
One solution is to re-install Windows Installer.
Related information
Fix it (diagnostics tool for installation problems)
Windows Installer 4.5 is available
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