IBM Support

Windows machine unresponsive with systemstate backup

Technote (troubleshooting)


Problem(Abstract)

A systemstate backup is initiated with the Tivoli Storage Manager client running on a Windows 2008 machine. Soon after the backup is started, the machine becomes unresponsive.

Diagnosing the problem

During the systemstate backup, the Tivoli Storage Manager client will run the Windows "bcdedit" command to export the Boot Configuration Data. In this specific case, it is the windows "bcdedit" command that causes the operating system to become unresponsive. You can confirm that the system becomes unresponsive with the "bcdedit" command by running the command from a Windows command prompt as follows :
BCDEDIT  /export c:\temp\bcddata
With the above command, the Boot Configuration Data will be exported to the c:\temp\bcddata file.


Resolving the problem

In this specific case, the bcdedit command problem and windows system hang was caused by the antivirus accessing the bcdedit output file. After excluding the c:\adsm.sys folder from the antivirus, the systemstate backup worked fine and the Windows machine did not hang. For other issues, please consult Microsoft support to resolve the problem with the "bdcedit" command.

Document information

More support for: Tivoli Storage Manager
Client

Software version: All Supported Versions

Operating system(s): Windows

Reference #: 1620008

Modified date: 20 January 2017


Translate this page: