Technote (troubleshooting)
Problem(Abstract)
After receipt has been completed, work order remains in WMATL status.
Symptom
Periodically, the maintenance planner might change his mind after the work order routes to WMATL and the purchase has processed through to a PO.
It might be that the vendor could not send the full amount and the planner knows we don't need the full amount, so we process a complete receipts under the PO Select Actions option.
Even though the PO is now completely received, the work order remains in WMATL status, apparently because the planned quantity doesn't match the received quantity.
We cannot change the WMATL status to lessen the quantity. The only way we can route the WMATL work order is to route it to INPRG via the Assignment Manager, which may not be what we want to do.
There is no alert to the fact that the work order will remain in WMATL status; it is caught only if someone manually reviews the WMATL work order to see if material truly are outstanding.
Steps:
1. Create a work order
2. On the plans tab, material subtab
select material, select an item from the lookup
tick direct issue
quantity = 2
3. Change the status to WMATL
4. Go to inventory application, go to select actions menu, reorder direct issue item. An approved PR has been generated
5. Go to PR application, bring the approved PR. Go to select action menu, create PO. Note the PONUM
6. Go to PO application, bring up the generated PO. Approve the PO
7. Go to receiving application, bring up the same PO. Select Ordered item, change the quantity from 2 to 1. Save the record.
8. Go to the PO application, bring up the PO. Select action menu, select receipt complete
9. Hyperlink back to the work order, check the work order status. The work order remains in WMATL status.
Diagnosing the problem
Complete receipts from select action menu in the PO application will NOT physically receive all the remaining items. It will just tick the Receipts Complete flag on the POLINE. However, the receipt status remains PARTIAL in the receiving application.
If the receipt status is PARTIAL in the receiving application, the work order status will remain WMATL.
Resolving the problem
When the user receive the rest of the items and save it then the work order status changes to APPR automatically.
Steps:
1. Create a work order 1269 in work order tracking application
2. On the plans tab, material subtab.
Click select materials button, select an item from the lookup
tick direct issue
quantity = 2
3. Change the status to WMATL
4. Go to inventory application, go to select actions menu, reorder direct issue items / Services
Untick Run in Background mode. Click Run Reorder
An approved PR has been generated
5. Go to PR application, bring the approved PR. Go to select action menu, create PO
Click Autonumber button. Click OK.
Note the PO number.
6. Go to PO application, bring up the generated PO. Enter a vendor.
Go to PO LINEs tab, Select Ordered item, change the quantity from 2 to 1.
Approve the PO
7. Go to receiving application, bring up the same PO. Save the record. Receipt status is now COMPLETE
8. Go to the PO application, bring up the PO. Select action menu, select receipt complete
9. Hyperlink back to the work order, check the work order status. The work order has been approved automatically.
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