KCNCA003D and KCNCI002W issued but no Coupling Facility

Technote (troubleshooting)


Problem(Abstract)

When starting the Candle Subsystem task, get the following messages:

KCNCA003E - IXCQUERY CF_ALLDATA FAILED RC(0000000C), REASON(00000144)

KCNCI002W COUPLING FACILITY DATA COLLECTION SUBTASK TERMINATED UNEXPECTEDLY.

Symptom

When Candle Subsystem task is started, get KCNCA003E and KCNCI002W messages. These messages indicate CFRM dataset cannot be accessed. However, there is no CFRM dataset since customer does not have CF (i.e. Coupling Facility).


Cause

When configuring OMEGAMON XE for z/OS, Sysplex is a part of the package. As a result, the TEMS will automatically attempt to collect Coupling Facility data. If you do not have Coupling Facility (i.e. CF), then the code in both the TEMS and Candle subsystem tasks determines that no CF is available, issues the above messages, disables the CF collection code, and continues normal processing.

Environment

z/OS

Resolving the problem

These messages do not indicate a problem and can be ignored. You will get these messages once and there is no way to prevent this message. Setting PLEXCOLLECT=NO does not mean that we won't collect CF data. It means that we don't want to collect it locally, but that we want another LPAR's subsystem (i.e. plex collector) to collect the data.

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Document information


More support for:

Tivoli OMEGAMON XE on z/OS

Software version:

4.1.0, 4.2, 5.1.0

Operating system(s):

z/OS

Reference #:

1619850

Modified date:

2012-12-07

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