Error: Failed to copy from C:\IBM\tivoli\tipv2

Technote (troubleshooting)


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Problem(Abstract)

The backup process of installing Impact 6.1 failed and causes the whole installation to stop.

Symptom

When doing a fresh installation of Impact 6.1, the installation fails during the backup process. The error messages seen in Impact 6.1.0.0_install-00.log is as follows:


2012-12-04 12:43:43.394+08:00 :    INFO : Stdout:

xcopy.exe /K /E /O /H /EXCLUDE:C:\Users\TIVOLI~1\AppData\Local\Temp\tbsm_impact_exclude.txt "C:\IBM\tivoli\impact" "D:\Backup_impact\IMPACT_61_INSTALL_ROLLBACK_BACKUP\impact_backup\impact61\impact"

xcopy.exe /K /E /O /H /EXCLUDE:C:\Users\TIVOLI~1\AppData\Local\Temp\tbsm_impact_exclude.txt "C:\IBM\tivoli\tipv2" "D:\Backup_impact\IMPACT_61_INSTALL_ROLLBACK_BACKUP\impact_backup\impact61\tipv2"

Error:  Failed to copy from C:\IBM\tivoli\tipv2 to D:\Backup_impact\IMPACT_61_INSTALL_ROLLBACK_BACKUP\impact_backup\impact61\tipv2


Cause

It seems like XCOPY has limitation with long path names.

Environment

Windows 2008

Resolving the problem

The solution was to simply select a backup path with shorter folder name.
e.g. D:\BCK\

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Document information


More support for:

Tivoli Netcool/Impact

Software version:

6.1

Operating system(s):

Windows

Software edition:

Standard

Reference #:

1619770

Modified date:

2013-04-05

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