Actions on IBM Rational ClearQuest Web client yields error "Your session has timed out"

Technote (troubleshooting)


Problem(Abstract)

IBM Rational ClearQuest Web client does not load or displays "Your session has timed out" when you work with records.

Symptom

The ClearQuest version 8.0.0.x Web client on Windows 64-bits does not load. If it does load, you see error messages such as "Your session has timed out" with every action.

This also happens after a clean installation of the product.

Cause

ClearQuest Web does not recognize IBM HTTP Server (IHS) installation, if its installation path includes parentheses.

IHS uses C:\Program Files (x86)\IBM\HTTPServer as the default installation directory. This path includes parentheses characters on Windows 64-bit.

Diagnosing the problem

Verify the installation directory that IHS uses.

Resolving the problem

Consider the following steps.


  1. Uninstall ClearQuest and IHS.

  2. Install IHS into a directory that has no parentheses in its path. Use an alternate location such C:\IBM\HTTPServer.

  3. Re-install ClearQuest.


You can also consider to re-configure the IHS plug-in as described in the following technote.

1512238: Resolving warning messages after installing the ClearQuest Web server feature

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Document information


More support for:

Rational ClearQuest
Web Server (7.1)

Software version:

8.0.0.4

Operating system(s):

Windows

Reference #:

1619671

Modified date:

2013-09-05

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