IBM Rational ClearQuest Web client does not load or displays "Your session has timed out" when you work with records.
The ClearQuest version 8.0.0.x Web client on Windows 64-bits does not load. If it does load, you see error messages such as "Your session has timed out" with every action.
This also happens after a clean installation of the product.
ClearQuest Web does not recognize IBM HTTP Server (IHS) installation, if its installation path includes parentheses.
C:\Program Files (x86)\IBM\HTTPServer as the default installation directory. This path includes parentheses characters on Windows 64-bit.
Diagnosing the problem
Verify the installation directory that IHS uses.
Resolving the problem
Consider the following steps.
- Uninstall ClearQuest and IHS.
- Install IHS into a directory that has no parentheses in its path. Use an alternate location such
- Re-install ClearQuest.
You can also consider to re-configure the IHS plug-in as described in the following technote.