Technote (troubleshooting)
Problem(Abstract)
Running itmpatch -h <CANDLEHOME> -i <TEMP>\6.2.3.2-TIV-ITM_WIN-IF0001\knt_winnt_tema-IF0001.cab fails with error 193
Symptom
The itmpatch.log shows the error:
TRACE 14:01:37 (process.cpp,160): runCommand entry
TRACE 14:01:37 (process.cpp,171): Adding quotes to cmdArray[0]:
"C:\IBM\ITM\InstallITM\KinCInfo"
TRACE 14:01:37 (process.cpp,180): cmdArray[0]:
"C:\IBM\ITM\InstallITM\KinCInfo"
TRACE 14:01:37 (process.cpp,180): cmdArray[1]: -r
TRACE 14:01:37 (process.cpp,50): createPipeOut entry
TRACE 14:01:37 (process.cpp,90): createPipeOut exit
TRACE 14:01:37 (process.cpp,50): createPipeOut entry
TRACE 14:01:37 (process.cpp,90): createPipeOut exit
TRACE 14:01:37 (process.cpp,96): createChildProcess entry
ERROR 14:01:37 (process.cpp,138): ERROR: Unable to create process: 193
Cause
The 193 error code is a Windows system error code that indicates an invalid exe format. This can happen if there is more than one KinCInfo file with different extensions on the machine.
Diagnosing the problem
Please check to see if there are multiple KinCInfo* files present on the system. You may also issue the following command in the DOS command prompt to find all the instances of the file,
>dir /s KinCinfo*
Alternately, you can review the pdcollect dir.info file that list the complete file content of the ITM install directory and find all instances of the file. For example:
Directory of C:\IBM\ITM\InstallITM
...
04/06/2011 04:08 PM 0 KinCinfo
11/28/2012 05:01 PM 101,800 KinCInfo.exe
Resolving the problem
Please delete the incorrect files (zero length, without .exe extension) and that will resolve the issue. Rerun the itmpatch command once again and this time it should complete successfully.
Product Alias/Synonym
ITM
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