Connect:Direct installation failed with error 1935

Technote (troubleshooting)


Problem(Abstract)

Installation failed with
error 1935. An error occurred during installation of assembly component....

Event log:

Product: Connect Direct for Windows Setup Support -- Error 1935.An error occurred during the installation of assembly component
{76C3F0F6-9B9D-35DA-81C6-CA8A88CC93CA}. HRESULT: 0x80070BC9. assembly interface: IAssemblyCacheItem, function: Commit, assembly name:
Microsoft.VC90.ATL,type="win32",version="9.0.21022.8",publicKeyToken="1f
c8b3b9a1e18e3b",processorArchitecture="x86"

Symptom

rollback after error occured


Cause

missing OS system components

Environment

Windows 2008 R2

Diagnosing the problem

check whether Microsoft Visual C++ 2xxx Redistributable (x64) and (x86) is installed

Resolving the problem

Install missing Microsoft Visual C++ 2xxx redistributable



NOTE: very important: vcredist_x86.exe

C:D need the 32bit version

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Document information


More support for:

Sterling Connect:Direct for Microsoft Windows
Installation

Software version:

4.6

Operating system(s):

Windows

Reference #:

1619573

Modified date:

2012-12-05

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