IBM Support

ITCAM4Tx - ISM agent "out of sync" status in TEP ISM GUI configuration tool

Technote (troubleshooting)


Internet Service Monitoring Configuration GUI tool reports ISM System(s) with "Out of Sync" status


Using the "Resync agent" button in TEP Internet Service Monitoring GUI Configuration tool doesn't help to get rid of "Out of sync" status


Possible cause is duplicated ISM agent entry(ies) in TEPS Database KIS.AGENTS table


ITCAM for Transactions, Internet Service Monitor (ISM) agent

Diagnosing the problem

- check the list of installed ISM agent(s) in your ITM environment using Tivoli Enterprise Portal (TEP) Navigator GUI -> Enterprise -> Workspaces -> "Managed System status" list
- check the TEPS Database KIS.AGENTS table

Resolving the problem

If you are seeing duplicated ISM agent(s) listed in TEPS Database KIS.AGENTS table :

- Stop such involved ISM agent(s) from the ISM agent system(s)

- Do not use the ISM GUI configuration tool or any ISM CLI commands, while updating the KIS.AGENTS table

- Remove manually duplicated entry(ies), so to leave only 1 agent entry per ISM agent node, in TEPS Database KIS.AGENTS table. Do not care for the status of the leftover ISM agent entry

- Restart the ISM agent(s) on the ISM system(s)

- Attempt to resync the agent(s) using the TEP Internet Service Monitoring GUI Configuration tool

For reference, other technotes possibly useful for similar or approaching issues :

1591933 - ISM config GUI does not show all of the ISM profiles

1590452 - Resynching ISM Profiles

1472414 - Manual Cleaning of ITM Offline Managed Systems

1410472 - Diagnosing duplicate Managed System names

Product Alias/Synonym

itcam itcam4tx itcam for transactions itcamft itcamftx

Document information

More support for: Tivoli Composite Application Manager for Transactions

Software version: 7.3, 7.4

Operating system(s): AIX, Linux, Solaris, Windows

Reference #: 1619290

Modified date: 24 November 2014