Enable APAR subscriptions and notifications in the Support Portal

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Abstract

Authorized Program Analysis Reports (APARs) are the defect reports for IBM offerings. Many products publish both Open and Closed APARs through their Support Portal pages. This document explains how to subscribe to an APAR and receive notification of changes in its status for these products.

Content

IBM Cúram Social Program Management and its components publish APARs, both Open (unresolved) and when Closed (resolved). You can find APARs published to the Support Portal and subscribe to the APAR for notification when the status changes, such as when it is closed with a resolution. Often an APAR will be closed when a code fix is made available or when a workaround is available to avoid the reported problem. You can save time and effort by researching published APARs prior to opening an SR or PMR with IBM Remote Technical Support, as part of IBM's Electronic Support and Client Self-Assist initiatives.

To search for documented problems, visit the main Support page for IBM Cúram Social Program Management at this link and log in with your IBM ID:
http://www.ibm.com/support/entry/myportal/product/smarter_cities/cúram_social_program_management?productContext=126398811

Don't have an IBM ID yet? Register here: https://www.ibm.com/account/profile/us?page=reg

Enter your error code or search term in the "Search support and downloads" box on that page, as shown here in this nonfunctional image and then click on the arrow:


    (limit the scope of the search to ONLY Cúram Social Program Management by selecting the check box)

You can also view what's available by selecting one a link on the main page, such as "All product support content":


A quick way to tell if an APAR is in Open (unresolved) or Closed (resolved) state is by the way it appears on the search results list. If it is still Open, then it will have a key icon next to the APAR number and requires you to be logged in to view. If there is not a key icon next to the APAR number then it is Closed and generally accessible:

If you follow the link to an Open status APAR, you can subscribe to that specific APAR and receive updates (such as when it is resolved and closed) or subscribe to All APARs for this specific Component of Cúram Social Program Management by selecting the appropriate button as found on the lower right side of the screen:

If you view a Closed APAR, the subscription screen only allows for subscriptions for the entire component, not just the single APAR. The reason for this is that a Closed APAR rarely, if ever, gets updated. The button text changes for Closed APARs:


It is highly recommended that you also subscribe to My Notifications for more general information regarding the support for IBM Cúram Social Program Management, including Flash alerts, Security Bulletins, fixes and other relevant technical and product information.
  • Follow this link for more information (requires login with your IBM ID)

Related information

IBM Cúram Social Program Management support site

Product Alias/Synonym

Cúram Curam

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Document information


More support for:

Cúram Social Program Management

Software version:

6.0

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows, z/OS

Reference #:

1619170

Modified date:

2014-08-11

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