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** Troubleshooting ** Error "Could not attach to JVM" when using Controller

Technote (troubleshooting)


User tries to use a Java-related function (for example 'Maintain - Jobs - Define'). An error appears.


The exact error message will vary depending on what task the end user is running. However, it will contain the following text:

    Could not attach to JVM


There are several possible causes for this error:

  • Scenario #1 - Limitation of Controller 10.1.1691 (or earlier), triggered when the CCR_INTEGRATION_SERVER_DEPLOY_HOME system variable not set or is pointing to the incorrect location.
    • For full details, see separate IBM Technote #1611097.
  • Scenario #2 - The Java class path is not set up correctly on the server side. This causes the service "IBM Cognos Controller Java Proxy" to not be able to find a suitable Java Virtual Machine.

    More Information on Scenario #2
    There are several triggers for this, for example:
    (a) Controller 10.1.1 (or older) - The required Windows system variable "CCR_JAVA_HOME" does not exist.
    • See separate IBM Technote #1414684 for full details.

    (b) Controller 10.2 and later - the system variables exist and are pointing to the wrong location
    Controller 10.2. onwards does not need any System Variables to exist. However, if any (for example 'CCR_JAVA_HOME' or 'JAVA_HOME') do exist, then they must be configured to point to the correct location (for example a compatible 64-bit JAVA JRE).
  • Scenario #3 - Customer has a physically separate (dedicated) consolidation-only server, and the functionality ONLY fails when running consolidations.
    • This is caused by the JAVA environment not being correctly configured on the consolidation server.
    • See separate IBM Technote #1571738.
  • Scenario #4 - (rare) Controller database has been copied/moved to new server environment (e.g. new SQL server) and the database tables are being incorrectly accessed by the wrong SQL user.
  • Scenario #5 - The value of 'CCRProxy.options' has been configured with invalid values.
    • For example, the maximum memory may be too large for the capability of the JAVA subsystem.

Resolving the problem

Scenario #1

If using Controller 10.1.1691 or earlier, check existing/create-new "CCR_INTEGRATION_SERVER_DEPLOY_HOME" system variable.

  • See separate IBM Technote #1611097.

Scenario #2a
If using some older versions of Controller, ensure that the IBM Java 1.6 is installed on your system. Afterwards, set the system variable "CCR_JAVA_HOME" appropriately, on the application server.
  • See separate IBM Technote #1414684.

Scenario #2b
If using a modern version of Controller (e.g. 10.2 or later) ensure that you do *not* have any JAVA-related system variables enabled.
  • For example, ensure that there is no system variable "CCR_JAVA_HOME" or "JAVA_HOME" configured on the application server.
    • IMPORTANT: In some environments, the system variables cannot be fully seen from the Windows GUI. Instead, the only way to see *all* system variables is to run a Command Prompts and run the command: SET
  • See separate IBM Technote #1678643.

Scenario #3
Reconfigure the consolidation server's JAVA environment.
  • See separate IBM Technote #1571738

Scenario #4 (rare)
Ensure that you are connecting to the SQL database using the correct SQL user (e.g. "fastnet" or "sa" as appropriate).
  • If using a non-sa account (e.g. "fastnet") ensure that you have removed orphaned users by running a script similar to the following:
EXECUTE sp_change_users_login 'Update_One', ' fastnet', ' fastnet'

Scenario #5
Check that the values of 'CCRProxy.options' (if configured) is not using invalid settings.
  • See separate IBM Technote #1693253

Related information

1611097 - Could not attach to JVM
1414684 - Error 'Could not attach to JVM' when launchin
1571738 - "Could not attach to JVM" and "Execution of A
1678643 - "Could not attach to JVM" when using Controll
1693253 - "Could not attach to JVM" error caused by inv

Document information

More support for: Cognos Controller

Software version: 10.1, 10.1.1, 10.2.0, 10.2.1

Operating system(s): Windows

Reference #: 1619105

Modified date: 16 September 2015

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