Troubleshooting
Problem
Work Order tasks status change after attaching a file to one of the Tasks.
Symptom
Problem Details:
1. Create new Work Order add 3 Tasks in the Plan.
2. Change status of Work Order to INPRG. Tasks inherit parent Work Order status.
3. Attach file to task #2.
4. Try changing back status of Task #3 to WAPPR
Notice an Error message will appear.
5. Reload Work Order 1209, notice that Tasks 1 & 2 have been changed to WAPPR and #3 stayed to INPRG
Resolving The Problem
There are 2 Workarounds for this issue:
1) Attach the file to the 2nd Task and then save before trying to change the status of the 3rd Task.
2) Attach the file while the Work Order is still in WAPPR status and then change the status to INPRG. Then change the status of the 3rd Task to WAPPR it works fine.
This issue is tracked as APAR IV18364/ Issue # 12-11766. It is fixed in Maximo 7.1.1.11 and 7.5.0.3.
There are interim fixes available for 7.5.02, Maximo 7.1.1.6 and onward. Please contact Maximo Support to obtain the fix at 1-800-426-SERV.
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Document Information
Modified date:
17 June 2018
UID
swg21619026