IBM Support

Sterling Control Center SI Business processes stuck in Queued Process Activity Monitor

Technote (troubleshooting)


Problem(Abstract)

Sterling Control Center is getting further behind on Sterling B2B Integrator (SI) business process tracking. The Queued Process Activity Queue Monitor still has SI business processes from yesterday that show completed on SI.

Symptom

Completed SI processes stay in the Queued Process Activity Monitor instead of showing in the Completed Process Activity Monitor in Sterling Control Center.


Cause

This has been identified as a product defect under APAR IC88476

Diagnosing the problem

Completed SI processes show in the Queued Process Activity Monitor in Sterling Control Center. Not all the steps are listed

Resolving the problem

Apply the Sterling Control Center maintenance that includes the fix from APAR IC88476

Cross reference information
Segment Product Component Platform Version Edition
Commerce IBM Control Center AIX, HP-UX, Linux, Solaris, Windows 5.3

Document information

More support for: Sterling B2B Integrator

Software version: 5.2.3, 5.2.4

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows

Reference #: 1618979

Modified date: 03 December 2012