Tivoli Storage Manager server fails to start with ANR0162W on Windows

Technote (troubleshooting)


Problem(Abstract)

A Tivoli Storage Manager is successfully upgrades from V5.5 to V6.3. Following the upgrade, the Tivoli Storage Manager server instance fails to start with the ANR0162W error.

Cause

Sophos antivirus interfering with the Tivoli Storage Manager server instance

Diagnosing the problem

Start the Tivoli Storage Manager server instance in the foreground to view the error. For example.


C:\Program Files\Tivoli\TSM\server>dsmserv -k server1
ANR7800I DSMSERV generated at 02:08:06 on Jul 26 2012.
Tivoli Storage Manager for Windows
Version 6, Release 3, Level 2.000
Licensed Materials - Property of IBM
(C) Copyright IBM Corporation 1990, 2011.
All rights reserved.
U.S. Government Users Restricted Rights - Use, duplication or disclosure
restricted by GSA ADP Schedule Contract with IBM Corporation.
ANR0900I Processing options file c:\Program Files\Tivoli\TSM\server1\dsmserv.opt.
ANR4726I The ICC support module has been loaded.
ANR0990I Server restart-recovery in progress.
...
ANR0984I Process 1 for AUDIT LICENSE started in the BACKGROUND at 13:14:09.
ANR2820I Automatic license audit started as process 1.
ANR2560I Schedule manager started.
ANR0162W Supplemental database diagnostic information: -1:42884:-440 ([IBM][CLI Driver][DB2/NT64] SQL0440N No authorized routine named "COLLATIONNAME" of type "FUNCTION" having compatible arguments was found. SQLSTATE=42884).
ANR0162W Supplemental database diagnostic information: -1:42884:-440 ([IBM][CLI Driver][DB2/NT64] ...
ANR0171I tbtbl.c(14146): Error detected on x:y, database in evaluation mode.
...
ANR9999D_3937368011 LmLcAuditThread(lmlcaud.c:864) Thread<31>: Error in committing audit license transaction.
ANR9999D Thread<31> issued message 9999 from:
ANR9999D Thread<31> 000007FEE95CE599 OutDiagToCons()+159
ANR9999D Thread<31> 000007FEE95C7FFC outDiagfExt()+fc
ANR9999D Thread<31> 000007FEE91EC95B LmLcAuditThread()+13fb
ANR9999D Thread<31> 000007FEE8DE6384 startThread()+124
ANR9999D Thread<31> 0000000071F41D9F endthreadex()+43
ANR9999D Thread<31> 0000000071F41E3B endthreadex()+df
ANR9999D Thread<31> 0000000076C2BE3D BaseThreadInitThunk()+d
ANR9999D Thread<31> 0000000076E36A51 RtlUserThreadStart()+21
...
ANR0369I Stopping the database manager because of a server shutdown.
ANR0991I Server shutdown complete.


Resolving the problem

In this case, the Sophos antivirus was installed on the Windows machine. The Sophos antivirus was interfering with the Tivoli Storage Manager instance startup process.

Configure the Sophos antivirus to not scan the Tivoli Storage Manager instance database and files
or disable the Sophos anitvirus where appropriate and start the Tivoli Storage Manager server instance.


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Document information


More support for:

Tivoli Storage Manager
Server

Software version:

6.1, 6.2, 6.3

Operating system(s):

Windows

Reference #:

1618841

Modified date:

2012-12-03

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