Error SDK-ERR-0064 Installation of xcelerator Failed.

Technote (troubleshooting)


Problem(Abstract)

Error : SDK-ERR-0064 Installation of Xcelerator Failed. SDK-ERR-0148 Process Exit Code is

-1073741819: Allow.

When installing Xcelerator

Cause

A problem with McAfee antivirus scanner is preventing Xcelerator from installing

Environment

CX 10.1 on Windows 2008R2 with McAfee antivirus scanner.

Resolving the problem

Either apply the latest service pack to McAffee or disable it by un-registering SCRIPTSN.dll.

Procedure:

Select Start, Run, type cmd, and press ENTER.
Type the appropriate command and press ENTER:

32 bit computers:
cd c:\Program Files\Common Files\McAfee\SystemCore

64 bit computers:
cd c:\Program Files (x86)\Common Files\McAfee\SystemCore
cd c:\Program Files\Common Files\McAfee\SystemCore

To completely disable the SCRIPTSN.dll, type the following command and press ENTER:

regsvr32.exe /u SCRIPTSN.dll

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Document information


More support for:

Cognos Express
Cognos Xcelerator Server

Software version:

10.1

Operating system(s):

Windows

Reference #:

1618814

Modified date:

2013-03-01

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