SmartCloud Notes Web Access user receives error "Formula Error" opening preferences

Technote (FAQ)


Question

A SmartCloud Notes Web Access user tries to open his/her preferences and receives an error:

A problem has occurred which may have caused the current operation to fail.: Formula Error


Cause

This was reported to Quality Engineering as SPR # MHAN924MEQ. and is currently under investigation.


Answer

An option is to manually reset the values of some fields in the Preferences:

a) Open the Mail app in SmartCloud Notes

b) In that browser window, replace the existing URL with the following:
https://mail.notes.lotuslive.com/livemail/iNotes/Proxy/?EditDocument&Form=s_SetProfileField_JSON&PresetFields=s_FieldName;ConferenceCallInfo,s_ProfileName;CalendarProfile,S_FieldValue;Call-in+Information 

c) Wait at least one minute

d) Open the preferences and confirm the issue is not occurring anymore

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Document information


More support for:

IBM SmartCloud Notes
Notes web

Software version:

Not Applicable

Operating system(s):

Platform Independent

Software edition:

Edition Independent

Reference #:

1618706

Modified date:

2012-11-27

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