Occasionally on some installations, the Event Viewer grouping data can be out of sync

Technote (troubleshooting)


Problem(Abstract)


Occasionally, when using the Event Viewer either for the first time, directly after the first installation of the product or after a TIP restart , the Event Viewer summary toolbar and event grouping tree can become out of sync when changing filters.

Symptom

The Event Viewer summary toolbar and event grouping tree can become out of sync when changing filters in the EventViewer GUI.

The SystemOut logs in $TIPHOME/profiles/TIPProfile/logs/server1 folder show following errors
- “javax.jms.JMSSecurityException: Create connection to tcp://localhost:<PORT> failed: Not authenticated.”
where <PORT> is the microbroker port.
- “com.ibm.micro.admin.AdminException: MicroBroker unavailable”



Diagnosing the problem

The SystemOut logs in $TIPHOME/profiles/TIPProfile/logs/server1 folder show following errors

- “javax.jms.JMSSecurityException: Create connection to tcp://localhost:<PORT> failed: Not authenticated.”
where <PORT> is the microbroker port.
- “com.ibm.micro.admin.AdminException: MicroBroker unavailable”


Resolving the problem

1) Stop TIP server using $TIPHOME/bin/stopServer script


2) Wait for few minutes

3) Clean up the microbroker temporary files by issuing the following command:
$ rm -rf $TIPHOME/profiles/TIPProfile/temp/microbroker/ibm.tivoli.rest_<PORT>
where <PORT> is the microbroker port.

4) Start TIP Server using $TIPHOME/bin/startServer script

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Document information


More support for:

Tivoli Netcool/OMNIbus
Web GUI

Software version:

7.4.0

Operating system(s):

Linux, Windows 64bit

Reference #:

1618630

Modified date:

2012-11-30

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