Technote (troubleshooting)
Problem(Abstract)
Occasionally, when using the Event Viewer either for the first time, directly after the first installation of the product or after a TIP restart , the Event Viewer summary toolbar and event grouping tree can become out of sync when changing filters.
Symptom
The Event Viewer summary toolbar and event grouping tree can become out of sync when changing filters in the EventViewer GUI.
The SystemOut logs in $TIPHOME/profiles/TIPProfile/logs/server1 folder show following errors
- “javax.jms.JMSSecurityException: Create connection to tcp://localhost:<PORT> failed: Not authenticated.”
where <PORT> is the microbroker port.
- “com.ibm.micro.admin.AdminException: MicroBroker unavailable”
Diagnosing the problem
The SystemOut logs in $TIPHOME/profiles/TIPProfile/logs/server1 folder show following errors
- “javax.jms.JMSSecurityException: Create connection to tcp://localhost:<PORT> failed: Not authenticated.”
where <PORT> is the microbroker port.
- “com.ibm.micro.admin.AdminException: MicroBroker unavailable”
Resolving the problem
1) Stop TIP server using $TIPHOME/bin/stopServer script
2) Wait for few minutes
3) Clean up the microbroker temporary files by issuing the following command:
$ rm -rf $TIPHOME/profiles/TIPProfile/temp/microbroker/ibm.tivoli.rest_<PORT>
where <PORT> is the microbroker port.
4) Start TIP Server using $TIPHOME/bin/startServer script
Rate this page:
Copyright and trademark information
IBM, the IBM logo and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at "Copyright and trademark information" at www.ibm.com/legal/copytrade.shtml.