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After the Operations Console was invoked all console panes come back empty

Technote (troubleshooting)


After the Operational Console was successfully installed and invoked, all Operations Console panes come back empty and display the generic error message below:

Sorry, an error occurred


The SQL Server collation was configured to be case sensitive.


Windows using SQL Server database.

Resolving the problem

When using SQL Server for the Operational Database (ODB), a case-insensitive collation sequence needs to be set, such as SQL_Latin1_General_CP1_CI_AS. It is not possible to have the ODB database added to XMETA since a case sensitive collation is required.

Document information

More support for: InfoSphere Information Server

Software version: 8.7

Operating system(s): Windows

Reference #: 1618063

Modified date: 04 February 2016

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