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Modify an incorrect distribution list

Technote (troubleshooting)


Problem(Abstract)

How do you modify an incorrect distribution list for a situation?

Symptom

Agents triggered an MS_Offline alert when they failed over to the backup RTEMS even though they were still connected and the agent was responding.


Cause

MS_OFFLINE situation distributed to endpoints other than *HUB

Diagnosing the problem

A "tacmd viewSit -s MS_OFFLINE" command will show the distribution list

Resolving the problem

To modify the distribution list, perform the following steps:
1) Issue the tacmd bulkExportSit -n MS_Offline -d command
2) Manually modify the distribution list in the situation's xml
3) Issue the tacmd bulkImportSit -d command

Document information

More support for: IBM Tivoli Monitoring V6
ITM Tivoli Enterprise Mgmt Server V6

Software version: Version Independent

Operating system(s): Platform Independent

Reference #: 1618003

Modified date: 2015-10-23