IBM Support

Uninstalling Rational System Architect on Windows 7 System results in "Error Opening Installation Log File"

Technote (troubleshooting)


Problem(Abstract)

Attempts to uninstall IBM Rational System Architect on Microsoft Windows 7 System results in "Error opening installation Log File".

Symptom

Error opening installation log file. Verify that the specified log file location exists and is writable.

Error:

Cause

Inappropriate permissions and UAC (User Access Control) being enabled.

Environment

Microsoft Windows 7 64 Bit Operating System

Resolving the problem

To resolve the above error apply the following steps:

  1. Disable UAC (User Access Control) from Control Panel > User Accounts

  2. Ensure you have Full Control Permissions on the following Folders:
    • <Installation Drive>:\Program Files (x86)\IBM\Rational\System Architect Suite

    • <Operating System Drive>:\Users\<User Login>\AppData\Local\Telelogic

Document information

More support for: Rational System Architect
Installation

Software version: 11.4.2

Operating system(s): Windows

Reference #: 1617973

Modified date: 21 November 2012