IBM Support

Uninstalling Rational System Architect on Windows 7 System results in "Error Opening Installation Log File"

Technote (troubleshooting)


Attempts to uninstall IBM Rational System Architect on Microsoft Windows 7 System results in "Error opening installation Log File".


Error opening installation log file. Verify that the specified log file location exists and is writable.



Inappropriate permissions and UAC (User Access Control) being enabled.


Microsoft Windows 7 64 Bit Operating System

Resolving the problem

To resolve the above error apply the following steps:

  1. Disable UAC (User Access Control) from Control Panel > User Accounts

  2. Ensure you have Full Control Permissions on the following Folders:
    • <Installation Drive>:\Program Files (x86)\IBM\Rational\System Architect Suite

    • <Operating System Drive>:\Users\<User Login>\AppData\Local\Telelogic

Document information

More support for: Rational System Architect

Software version: 11.4.2

Operating system(s): Windows

Reference #: 1617973

Modified date: 21 November 2012