Error BMXAA4214E when previewing reorder

Technote (troubleshooting)


Problem(Abstract)

Reorder preview for Direct Issue Items and Services fails with the error BMXAA4214E.

Symptom

Reorder preview for Direct Issue Items and Services fails with the following error :

"BMXAA4214E - An unknown error has occurred. Please contact your system administrator for assistance. psdi.app.item.itemOrgInfo "



Environment

Base Services 7.1.1.7

Resolving the problem

Steps to replicate the problem:


1. Go to the Service Items application.
2. Select Action - Reorder\ Reorder Direct Issue Itms/Svcs.
3. Click Preview.
An error "BMXAA4214E - An unknown error has occurred. Please contact your system administrator for assistance. psdi.app.item.ItemOrgInfo" will come up.

This error is caused by the ITEMORGINFO data.
Run the query below:

SELECT A.ITEMNUM, B.STATUS FROM WPITEM A, ITEMORGINFO B WHERE
A.LINETYPE = 'STDSERVICE'
AND A.ITEMNUM = B.ITEMNUM
AND A.ORGID = B.ORGID
AND B.STATUS <> 'ACTIVE';

If there are any records whose ITEMORGINFO's status is not ACTIVE, you will then get the BMXAA4214E error.
cf) This error is quite generic. If you apply the latest Hot-fix for Maximo 7.1.1.7, the error will be more detailed, like below.


Steps to resolve the problem

1. Go to the Service Items Application.
2. Select the service item causing that issue.
3. Select Action - Service Item/Organization Details. Change status to ACTIVE.

To sum up, ACTIVE status items will be reordered without any error.
You need to check ITEM's status and ITEMORGINFO's status.


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Document information


More support for:

IBM Maximo Asset Management
Reorder Application

Software version:

7.1.1

Operating system(s):

Platform Independent

Reference #:

1617804

Modified date:

2013-10-15

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