Unable to acknowledge a situation that was re-opened

Technote (troubleshooting)


Problem(Abstract)

A KFWITM016E message is generated when an attempt is made to acknowledge a situation event after it was re-opened

Symptom

KFWITM016E is generated and unable to acknowledge situation.


Diagnosing the problem

When a situation is acknowledged and de-acknowledged, and is currently under the Reopened status.

There are two ways to perform an acknowledgement:
1. Quick Acknowledge - this works on this reopened sit
2. Acknowledgement - this is how you can setup a timeout

Whenever the second one attempted on a Reopened event, even though the situation is opened/active, the following error is generated:

KFWITM016E The event is closed and can no longer be acknowledged.

Resolving the problem

Add the parameter below to the TEPS configuration file (Windows - <install
path>\CNPS\KFWENV or UNIX/Linux - <install path>/config/cq.ini)

KFW_MULT_PURE_ACK=N

Restart the TEPS

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Document information


More support for:

Tivoli Components
ITM Tivoli Enterprise Portal Server V6

Software version:

6.2.2.4, 6.2.2.5, 6.2.2.6, 6.2.2.7, 6.2.3, 6.2.3.1, 6.2.3.2

Operating system(s):

Platform Independent

Reference #:

1617683

Modified date:

2014-10-16

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