ITNM UOWs fail with CAUGHT_EXCEPTION_WHILE_CONFIGURING_SSL_CLIENT_SOCKET errors.

Technote (troubleshooting)


Problem(Abstract)

ITNM UOWs fail and the orbtrc log contains CAUGHT_EXCEPTION_WHILE_CONFIGURING_SSL_CLIENT_SOCKETerrors.

Symptom

The failed UOW log contains:

(16) Operation failed with failure category [Driver]
(17) [Caused by: Could not instantiate comms driver: Failed to obtain ITNM Topology API instance: getInstance : Error trying to intantiate API for ITNMTipHost : 1.2.3.4 RMIPort : 16312 User : itnmadmin Password : ibm : The error cause is : ERROR: lookup on intitial context failed : Cause : Error getting WsnNameService properties (OperationFailedException)]


On the ITNCM server that executed the UOW, orbtrc files are generated at $INSTALL_DIR (default /opt/IBM/tivoli/netcool/ncm):

icosuser$ ls -lart | grep orbtrc

-rw-r--r--  1 icosuser users    31544 2012-11-09 13:29 orbtrc.09112012.1151.13.txt
-rw-r--r--  1 icosuser users     3072 2012-11-09 13:29 orbmsg.09112012.1151.13.txt


Inspecting the orbtrc file shows:

11:51:13.806 com.ibm.ws.orbimpl.transport.WSSSLTransportConnection connect:403 OperationRunner-000-WORKER_1 ORBRas[default]  org.omg.CORBA.COMM_FAILURE: CAUGHT_EXCEPTION_WHILE_CONFIGURING_SSL_CLIENT_SOCKET Exception=com.ibm.websphere.ssl.SSLException: CWPKI0315E: SSL configuration properties are null. Could be a problem parsing the SSL client configuration.  vmcid: 0x49421000  minor code: 70  completed: No
at com.ibm.ws.security.orbssl.WSSSLClientSocketFactoryImpl.createSSLSocket(WSSSLClientSocketFactoryImpl.java:598)

...



Resolving the problem

Verify that the $INSTALL_DIR/config/properties/ssl.client.props file is correct and you followed all the steps at Netcool Configuration Manager > IBM Tivoli Netcool Configuration Manager 6.3.0 > Integrating with Network Manager and Tivoli Netcool/OMNIbus > Integrating the products > Preparing for device synchronization.


Ensure that the paths in the following settings are valid:

com.ibm.ssl.trustStore
com.ibm.ssl.keyStore

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Document information


More support for:

Tivoli Netcool Configuration Manager

Software version:

6.3.0

Operating system(s):

AIX, Linux, Solaris

Software edition:

All Editions

Reference #:

1617338

Modified date:

2012-11-14

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