Re-occurring error: RSV-SRV-0040 cannot open Crypto lib

Technote (troubleshooting)


Problem(Abstract)

After some period of normal running, the following error may occur when attempting to use the Cognos environment:

RSV-SRV-0040 An application error has occurred. Contact your Administrator.

Logfiles show the following complete message:

SecureErrorId: 2012-11-09-14:39:48.923-#118
Original Error: RSV-SRV-0040 An application error has occurred. Contact your Administrator.
CCLUnexpectedError:0:Fatal: cannot open Crypto lib

Regenerating the cryptographic keys resolves the issue, however after some time the issue returns.

Cause

Cognos folders were not added to the exclusion list of the anti-virus software monitoring the server.

Resolving the problem

Add the Cognos directory folder to the list of excluded files for the anti-virus software that is monitoring the server. If in the case of a distributed install, ensure that this is followed on all machines that house Cognos components in the environment.

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Document information


More support for:

Cognos Business Intelligence

Software version:

8.4.1, 10.1, 10.1.1, 10.2, 10.2.1

Operating system(s):

Windows

Reference #:

1617304

Modified date:

2014-03-25

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