TNSQM: Clean removal of WebSphere on failed TNSQM installation in AIX

Technote (troubleshooting)


Problem(Abstract)

This guide will provide you a walkthrough on how to remove WebSphere completely after an erroneous TNSQM installation before starting a new one..

Cause

Installation of WebSphere during TNSQM installation failed, and removal of WebSphere is required to re-attempt the installation.

Resolving the problem

Before removing the WebSphere directory, you need to run this first - installRegistryUtils.sh. It can be found in /appl/IBM/WebSphere/AppServer/bin. If the WebSphere directory had been removed beforehand, the script can be found in /appl/was_tmp/bin as well.

To check installed WebSphere packages in the system:-

bash-4.2# ./installRegistryUtils.sh -listPackages

WNIF0100I: Copyright (c) IBM Corporation 2006; All rights reserved.
WNIF0102I: Install registry reporter version 1.4

----------------------------------------------------------------------------
IBM WebSphere Application Server Install Registry Report
----------------------------------------------------------------------------

Report at date and time October 29, 2011 8:53:04 AM CST

----------------------------------------------------------------------------

Package Installed
----------------------------------------------------------------------------
Package Name was.primary.pak
Installation Location /appl/IBM/WebSphere/AppServer
Offering ID BASE
Package Installation Location /appl/IBM/WebSphere/AppServer/properties/version/nif/backup/was.primary.pak

Package Installed
----------------------------------------------------------------------------
Package Name was.embed.common.pak
Installation Location /appl/IBM/WebSphere/AppServer
Offering ID BASE
Package Installation Location /appl/IBM/WebSphere/AppServer/properties/version/nif/backup/was.embed.common.pak

Package Installed
----------------------------------------------------------------------------
Package Name was.embed.pak
Installation Location /appl/IBM/WebSphere/AppServer
Offering ID BASE
Package Installation Location /appl/IBM/WebSphere/AppServer/properties/version/nif/backup/was.embed.pak

Package Installed
----------------------------------------------------------------------------
Package Name was.server.common.pak
Installation Location /appl/IBM/WebSphere/AppServer
Offering ID BASE
Package Installation Location /appl/IBM/WebSphere/AppServer/properties/version/nif/backup/was.server.common.pak

Package Installed
----------------------------------------------------------------------------
Package Name was.server.pak
Installation Location /appl/IBM/WebSphere/AppServer
Offering ID BASE
Package Installation Location /appl/IBM/WebSphere/AppServer/properties/version/nif/backup/was.server.pak

Package Installed
----------------------------------------------------------------------------
Package Name was.license.pak
Installation Location /appl/IBM/WebSphere/AppServer
Offering ID BASE
Package Installation Location /appl/IBM/WebSphere/AppServer/properties/version/nif/backup/was.license.pak

Package Installed
----------------------------------------------------------------------------
Package Name was.baseonly.pak
Installation Location /appl/IBM/WebSphere/AppServer
Offering ID BASE
Package Installation Location /appl/IBM/WebSphere/AppServer/properties/version/nif/backup/was.baseonly.pak

Package Installed
----------------------------------------------------------------------------
Package Name was.itlm.base.pak
Installation Location /appl/IBM/WebSphere/AppServer
Offering ID BASE
Package Installation Location /appl/IBM/WebSphere/AppServer/properties/version/nif/backup/was.itlm.base.pak

Package Installed
----------------------------------------------------------------------------
Package Name was.jre.pak
Installation Location /appl/IBM/WebSphere/AppServer
Offering ID BASE
Package Installation Location /appl/IBM/WebSphere/AppServer/properties/version/nif/backup/was.jre.pak

Package Installed
----------------------------------------------------------------------------
Package Name was.sdk.pak
Installation Location /appl/IBM/WebSphere/AppServer
Offering ID BASE
Package Installation Location /appl/IBM/WebSphere/AppServer/properties/version/nif/backup/was.sdk.pak

Package Installed
----------------------------------------------------------------------------
Package Name com.ibm.tnsqm_4.1.3was.ifcii.pak
Installation Location /appl/IBM/WebSphere/AppServer
Offering ID BASE
Package Installation Location /appl/IBM/WebSphere/AppServer/properties/version/nif/backup/com.ibm.tnsqm_4.1.3was.ifcii.pak

Package Installed
----------------------------------------------------------------------------
Package Name updi.primary.pak
Installation Location /appl/IBM/WebSphere/UpdateInstaller
Offering ID UPDI
Package Installation Location /appl/IBM/WebSphere/UpdateInstaller/properties/version/nif/backup/updi.primary.pak

Package Installed
----------------------------------------------------------------------------
Package Name updi.updi.pak
Installation Location /appl/IBM/WebSphere/UpdateInstaller
Offering ID UPDI
Package Installation Location /appl/IBM/WebSphere/UpdateInstaller/properties/version/nif/backup/updi.updi.pak

Package Installed
----------------------------------------------------------------------------
Package Name jre
Installation Location /appl/IBM/WebSphere/UpdateInstaller
Offering ID UPDI
Package Installation Location /appl/IBM/WebSphere/UpdateInstaller/properties/version/nif/backup/jre.pak

----------------------------------------------------------------------------
End Install Registry Report
----------------------------------------------------------------------------

To remove and wipeout WebSphere completely, you need to issue installRegistryUtils.sh -cleanAll command:-

bash-4.2# ./installRegistryUtils.sh -cleanAll
WNIF0001I: Cleanup is successful.

Double check again with the same command earlier:-
bash-4.2# ./installRegistryUtils.sh -listPackages

WNIF0100I: Copyright (c) IBM Corporation 2006; All rights reserved.
WNIF0102I: Install registry reporter version 1.4

----------------------------------------------------------------------------
IBM WebSphere Application Server Install Registry Report
----------------------------------------------------------------------------

Report at date and time October 29, 2011 9:43:42 AM CST

----------------------------------------------------------------------------

Package Installed
----------------------------------------------------------------------------
No packages are available.

----------------------------------------------------------------------------
End Install Registry Report
----------------------------------------------------------------------------

The WebSphere is now being removed completely from the server. For further assistance, kindly contact IBM Support.

Product Alias/Synonym

TNSQM

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Document information


More support for:

Tivoli Netcool Service Quality Manager

Software version:

4.1.2, 4.1.3, 4.1.4

Operating system(s):

AIX

Reference #:

1617275

Modified date:

2013-10-17

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