IBM Support

ANS4013E 'invalid file handle' backing up NAS CIFS share. No changes made.

Technote (troubleshooting)


Backups were working and no changes have been made to the Tivoli Storage Manager Client configuration, but backups have suddenly started to fail with ANS4013E errors.


Pathing problem, which is external to Tivoli Storage Manager Client, between the NAS CIFS device and the affected system.

Diagnosing the problem

dsmerror.log will contain the following errors:

MM/DD/YYYY HH:MM:SS ANS1228E Sending of object '\\UNC_NAME\SHARE_NAME' failed
MM/DD/YYYY HH:MM:SS ANS4013E Error processing '\\UNC_NAME\SHARE_NAME': invalid file handle

Resolving the problem

Power cycle the NAS and the Windows system to try to clear the condition. If the condition persists, contact networking staff and NAS vendor support to review their respective logs to determine why the 'invalid file handle' error is being passed to the Tivoli Storage Manager Client.

Product Alias/Synonym

adsm itsm tsm

Document information

More support for: Tivoli Storage Manager

Software version: All Supported Versions

Operating system(s): Windows

Reference #: 1617257

Modified date: 19 November 2012