Why do attached documents containing non-English special characters in their name fail to be displayed?
Locale settings on a Unix Web server
Whenever a user is uploading a file whose name contains a non - English special character, the attachment cannot be displayed. When checking the doclinks storage system, the file has been stored with it`s name containing a question mark instead of the special character, however in Maximo it is still referenced correctly. This difference is rendering the file unreachable with the URL formed, when the Attached Document is being accessed.
This can be resolved by setting the Application server and Doclinks storage server locale setting as follows (German is used as an example):
- On a Linux environment, the LC_ALL locale setting needs to be de_DE.UTF-8
- On an AIX environment, the LANG locale setting needs to be DE_DE
- On a Solaris environment the LANG locale setting needs to be de_DE.UTF-8
- On an HP-UX environment, the LANG locale setting needs to be de_DE.UTF-8
A value such as de=UTF-8 should also be present in the $WAS_HOME/AppServer/properties/encoding.properties, on the Application Server.
|Systems and Asset Management||Control Desk||AIX, AIX 64bit, AIX 6.1, HP-UX, Linux, Linux Red Hat - xSeries, Linux SUSE - xSeries, Linux/x86||7.5||All Editions|
|Systems and Asset Management||Tivoli Service Request Manager||AIX, AIX 64bit, Linux, Linux Red Hat - zSeries, Linux zSeries, Solaris||7.1, 7.1.2, 7.2, 7.2.1, 7.5||All Editions|