Display attachments with non-English special characters under Unix

Technote (FAQ)


Question

Why do attached documents containing non-English special characters in their name fail to be displayed?

Cause

Locale settings on a Unix Web server

Answer

Whenever a user is uploading a file whose name contains a non - English special character, the attachment cannot be displayed. When checking the doclinks storage system, the file has been stored with it`s name containing a question mark instead of the special character, however in Maximo it is still referenced correctly. This difference is rendering the file unreachable with the URL formed, when the Attached Document is being accessed.

This can be resolved by setting the Application server and Doclinks storage server locale setting as follows (German is used as an example):

  • On a Linux environment, the LC_ALL locale setting needs to be de_DE.UTF-8
  • On an AIX environment, the LANG locale setting needs to be DE_DE
  • On a Solaris environment the LANG locale setting needs to be de_DE.UTF-8
  • On an HP-UX environment, the LANG locale setting needs to be de_DE.UTF-8
As a general rule, all the locale variables in the environment need to match the setting for the required language support and UTF-8, as indicated above.
A value such as de=UTF-8 should also be present in the $WAS_HOME/AppServer/properties/encoding.properties, on the Application Server.

Cross reference information
Segment Product Component Platform Version Edition
Systems and Asset Management IBM SmartCloud Control Desk AIX, AIX 64bit, AIX 6.1, HP-UX, Linux, Linux Red Hat - xSeries, Linux SUSE - xSeries, Linux/x86 7.5 All Editions
Systems and Asset Management Tivoli Service Request Manager AIX, AIX 64bit, Linux, Linux Red Hat - zSeries, Linux zSeries, Solaris 7.1, 7.1.2, 7.2, 7.2.1, 7.5 All Editions

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Document information


More support for:

IBM Maximo Asset Management
System Related

Software version:

7.0, 7.1, 7.1.1, 7.1.2, 7.2, 7.2.1, 7.5

Operating system(s):

AIX, AIX 64bit, HP-UX, Linux, Solaris

Software edition:

All Editions

Reference #:

1617235

Modified date:

2013-10-22

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